Returns & Exchanges

At Nellie's, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for all unused items in their original packaging. Whether it's a change of heart or a defective product, our team is here to ensure a smooth resolution for your living space.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Package Your Items

  Carefully place the items in their original box with all tags attached to ensure they arrive back at our warehouse safely.

• 3.
  Apply Shipping Label

  Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your package.

• 4.
  Drop Off and Refund

  Hand your package to the designated carrier; once we receive and inspect the goods, your refund will be processed within 5-7 business days.